Cancellation & Returns
How do returns work?
Please avoid any damage to the goods or getting them dirty. Please return the goods to us in the original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please provide adequate protection against damage during transport with the use of suitable packaging.
Please do not return the goods to us freight collect.
For a quick processing, please also inform us about the serial number in your revocation declaration. Click here to access the online cancellation form.
When will the return be credited?
Please understand that the returns process may take around 10 working days to complete. We carefully inspect every item returned for any damage.
If the status of your return has not been correctly updated within the next 10 working days, please contact our customer service at firstname.lastname@example.org.
Furthermore, please also note that if several items are returned at the same time, they may be processed separately from each other.
Right of withdrawal
Only consumers are entitled to a statutory right of withdrawal in accordance with the following provisions. A consumer is any natural person who concludes a legal transaction for purposes not predominantly attributable to their commercial nor independent professional activities:
A. Right of withdrawal
You are entitled to withdraw from this contract within fourteen days without needing to state a reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must contact us (RECARO Gaming GmbH & Co. KG, Jahnstraße 1, 70597 Stuttgart, Germany, e-mail: email@example.com) of your decision to revoke this contract by means of a clear declaration (e.g. via our online form for revocation, a letter or e-mail sent by post). You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory
You will find the address for returns under 4). Alternatively, you may use our online form, which is available here.
To comply with the deadline for the withdrawal period, it is sufficient that you send the declaration that you are exercising your right of withdrawal before the end of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall refund you all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than within fourteen days from the day on which we received the notification of your withdrawal from this contract. We shall refund any payments to the same payment method that you used for the original transaction, unless expressly agreed upon otherwise with you; in no case will you be charged any fees for this refund. We may refuse to make this refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. This deadline is deemed to have been met if you dispatch the goods before the end of the fourteen-day period.
The following estimates of return shipping costs are based on information from DHL as of January 2021. Note: You may use a different carrier.
You shall bear the direct costs of returning the goods. Experience has shown that the costs can be estimated at around €170 within Germany (for the return of the entire seat). You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functioning of the goods.
1) Please avoid any damage to the goods or getting them dirty. Please return the goods to us in the original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please provide adequate protection against damage during transport with the use of suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the foregoing subsections 1) and 2) are not a prerequisite for the effective exercise of the right of withdrawal.
4) The return address for your returns to RECARO Gaming is:
Recaro Gaming GmbH & Co. KG
c/o GWW GmbH
71106 Magstadt, Germany
5) To speed up processing, please also provide us with the serial number in your declaration of withdrawal. You will find it on the label on the underside of the seat (“LE-Nr.”), as well as on the packaging on the label that contains your delivery address. Our customer service will be happy to answer any questions you may have about the processing.
B. Sample withdrawal form
If you wish to withdraw from the contract, please select the online withdrawal form on our website, or complete this form and return it to us.
Important note: This address in this sample is not the return address!
RECARO Gaming GmbH & Co. KG
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only in case of notification on paper)
(*) Delete as applicable
Updated July 2021