Declaration of warranty
The RECARO Gaming GmbH & Co. KG (“RECARO Gaming”) provides a voluntary warranty for newly purchased RECARO Gamingchairs in accordance with the following terms and conditions. The warranty covers the entire RECARO Gamingchair, including its essential components, unless otherwise specified below.
The consumer is entitled to their statutory rights in the event of defects—in particular, their statutory warranty rights—at no cost, and these rights are not limited by this warranty.
This warranty applies exclusively to purchases made in the RECARO Gaming online store (www.recaro-gaming.com) with a shipping address within the European Union.
The warranty is valid for a period of five (5) years from the date of purchase of the new product.
The rights under this warranty are granted exclusively to the original purchaser and are not transferable.
Prerequisite for the granting of warranty services:
- Warranty claims must be filed within a reasonable period of time after the defect is discovered. To do so, the following information must be provided:
- Proof of Purchase/Delivery Slip or Invoice
- Model name and LE number / HU number (these are listed on the label on the bottom of each product)
- A detailed description of the defect, including a photo or, if applicable, a video of the defect
- To claim under the warranty, please send this information to:
RECARO Gaming GmbH & Co. KG
Jahnstr. 1
70597 Stuttgart
Germany / Germany
Email:support@recaro-gaming.com
Warranty Services
RECARO Gaming guarantees for a period of five (5) years from the date of purchase that the RECARO Gamingchair will retain its intended functions and agreed-upon performance under normal use. In the event of a warranty claim, RECARO Gaming repair the chair free of charge, service it with replacement parts, or replace it with an item of at least equivalent value, in accordance with these warranty terms and conditions.
The product may only be returned after prior consultation with RECARO .
In the event of a valid warranty claim, RECARO Gaming the reasonable transportation and shipping costs necessary for inspecting the item and fulfilling the warranty obligation. If the claim is not valid, the customer bears the costs of returning the item as well as any agreed-upon service fee.
If an inspection RECARO Gaming that the issue is not covered by the warranty, RECARO Gaming charge a service fee of €100 for the inspection and work performed at the customer’s request, provided the customer was informed of this before the inspection was carried out. The warranty period is not interrupted, suspended, or extended, even if warranty service is provided.
Claims under the warranty are excluded in the following cases:
- Damage or defects resulting from improper installation, use contrary to the intended purpose, improper handling, or failure to follow the care, operating, or safety instructions included with the product.
- Damage or defects caused by normal wear and tear, natural deterioration, site conditions, or environmental factors (such as moisture, flying sparks, dust, extreme weather conditions, alkalis and acids, animals, etc.).
- Damage or defects attributable to maintenance or repair work or other interventions on the warranty product performed by the customer or by third parties who were not RECARO Gaming properly authorized,
- Damage or defects attributable to improper installation, commissioning, or transport; failure to follow the operating instructions or safety regulations; or force majeure, to the extent that these circumstances fall within the scope of responsibility of the person entitled to the warranty or are not attributable to RECARO Gaming an authorized third party.
- Damage or defects attributable to a deviation from standard production requested by the person entitled to the warranty or to materials provided by that person.
- purely cosmetic defects that do not affect the product's usability or functionality.
This warranty is provided by:
RECARO Gaming GmbH & Co. KG
Jahnstr. 1
70597 Stuttgart
Germany